Shipping policy
Free Worldwide Shipping
Enjoy free worldwide shipping on all orders.All orders are processed within 1–2 business days. Shipping usually takes approximately 5–12 business days with our Free Shipping option.Please note that delivery times are estimates and may change due to unforeseen or uncontrollable worldwide events.
Taxes & Tariffs
All duties and taxes are included in the shipping cost.If you receive any calls, messages, or emails from customs, please contact us with your order number so we can resolve the issue with our shipping team.
Lost or Damaged Packages
We are not responsible for lost, held, or damaged packages once they leave our fulfillment center.We are also not responsible for delivery errors caused by the shipping carrier.By purchasing from our website, the customer agrees that once a package leaves our fulfillment center, responsibility transfers to the customer and the third-party carrier.However, our support team will always do their best to help resolve any shipping issues.
Third-Party Shipping Disclaimer
Shipping is a service provided by a third-party carrier and is not controlled by FURRY Pets.Any shipping issues must be handled by the respective carrier.FURRY Pets is responsible for the order only until it is transferred to the shipping partner.After that point, all shipping-related issues are outside of our control.
Incorrect Mailing Address
Please make sure your shipping address is correct before placing your order.If you notice an error, contact our support team as soon as possible.We are not responsible for packages sent to the wrong address due to incorrect information entered during checkout.
Shipping Terms of Service
By ordering from FURRY Pets, the customer confirms that they have read and understood our shipping policy and agree to these terms.Responsibility for the order transfers to the shipping carrier once the package leaves our fulfillment center.
Contact
If you have any questions or concerns, please contact our support team and we will be happy to help.